Effective Date: October 8, 2026

This Privacy Policy describes how MOTUNES Entertainment LLC operator of Product Assist, collects, uses, and protects information associated with its SMS-based technical demonstration.

Product Assist provides automated product installation guidance, troubleshooting assistance, and customer support interactions.

When you interact with Product Assist, we may collect:

• Your mobile phone number.
• SMS messages you send to the service.
• Responses generated during troubleshooting interactions.
• Technical information needed to operate, troubleshoot, and evaluate the demonstration.
• Message delivery status and related communications metadata.

We do not request sensitive financial information, passwords, or payment card details through the service.

Information collected through Product Assist may be used to:

• Respond to user-initiated SMS requests.
• Provide automated troubleshooting and installation guidance.
• Maintain conversation context during a support session.
• Test and improve the demonstration.
• Monitor technical performance, reliability, and message delivery.
• Address support requests and comply with applicable legal requirements.

Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

We may share information with service providers, including Twilio, only as necessary to operate the messaging service, support technical functionality, or comply with applicable law.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

We use reasonable technical and organizational safeguards designed to protect information processed through Product Assist.

However, no electronic communication or storage system can be guaranteed to be completely secure.

Information is retained only as reasonably necessary to operate, evaluate, troubleshoot, and maintain the demonstration, subject to applicable legal requirements and service-provider retention practices.

Participation in Product Assist is voluntary.

You may stop receiving SMS messages by replying STOP to +1 (844) 571-3566.

For questions about your personal information or requests regarding stored information, contact:

djmo@djmotunes.com

Product Assist is intended for adult demonstration participants and is not designed for children under 13.

We do not knowingly collect personal information from children under 13.

Product Assist uses third-party technology providers, including Twilio, to transmit and process SMS communications.

These providers may process information in accordance with their applicable service terms and privacy practices.

We may update this Privacy Policy as the demonstration evolves. Updates will be published on this page with a revised effective date.

SMS Number: +1 (844) 571-3566